Cancellation and Refund Policy - Salon Terms and Conditions

Please be aware that by making an appointment you acknowledge and agree and abide by these terms and conditions.
A Beauty Revolution reserves the right to cancel delay, shorten or change treatments where reasonably necessary due to the effects of any provisions below.

Booking appointments
Pre booking your appointments at A Beauty Revolution is essential. To avoid disappointment we recommend you book your appointment in advance by telephoning, using the online app, or via email

Arrival
Please arrive at your appointment on time. If you are running late for any reason, please let us know as soon as possible. Please be aware that we may be unable to honour your appointment, or may have to do reduce your treatment time if this occurs.

Late Arrivals
We fully understand that sometime being late is outside our control, unfortunately arriving 15 minutes late after your scheduled time of your appointment will result in full charges and no other appointment will be booked until these charges are paid.
We recommend that you plan ahead for your visit to A Beauty Revolution. We will be happy to answer any questions regarding location, parking and travel options.

Cancellations
If you need to cancel your appointment, please contact us at least 24 hours in advance, or upon receiving your text reminder at 9 am the day before your appointment. Please do this via the app, or leaving a clear message on our answer machine system. We operate a waiting list at A Beauty Revolution and this gives other clients the opportunity to book. Any cancellations with less than 24 hours notice will be charged in full for the appointment.

Refund Policy - Products
We cannot give refunds on any products due to personal hygiene and health and safety reasons. If there is a fault with the product, we will send it back to the supplier for review.

Refund Policy - Services
All of our treatments are carried out by qualified and professional therapists. If you have had a treatment that you are unsatisfied with, please bring it to the attention to the therapist or a manger and follow the complaint procedure (detailed below. We do not give refunds on any treatments how ever we will look into your concerns immediately and try to resolve the matter as quickly as possible.

Complaints Procedure
It is our objective to ensure that every client is delighted with the services and experience at A Beauty Revolution.
However we recognise that on occasion things can go wrong. If this does happen we will try to ensure that we out things right at the earliest opportunity. This procedure advises how to bring things to our attention if you are unhappy with the service you received.

We will ensure that all complaints are followed through,documented and when appropriate, action taken to prevent a reoccurrence. The quickest and most effective way of resolving any problem is to bring it to our attention immediately. Please raise your concern with the therapist. They will listen carefully to your concerns and do what they can to correct any problems.

All complaints need to be documented in writing via email to: info@abeautyrevolution.co.uk

Please provide as much detail as possible, including details of your treatment, date, time and nature of your complaint. Your complaining will will assessed and we aim to get back to you within 48 hours of receiving your complaint in writing.

Illness
We realise that sometimes as sudden illness can prevent you from giving 24 hours cancellation continue. In this instance, you will only be charged 50% of your total service.

Children
For health and safety reasons, we ask that if you bring children along to your appointment; that they are closely supervised and kept occupied, during your time in the salon. For health and safety reasons, and the nature of our treatments; we do not allow children into the private treatments rooms at A Beauty Revolution.

Client Questionnaire and Health Conditions
All new clients will be requested to complete client cards relevant to the treatments, before our therapists can perform any treatments on you. Failure to do so will result in us refusing to perform your treatments. Please advise us of any health conditions, allergies, or injuries which may affect us carrying out your treatment.
It is your responsibility to to let is know of any change in circumstances before your treatment goes ahead. We also reserve the right to ask you to complete an up to date form every six months, so that we can update our records.

Up to date patch tests must be undertaken prior to any eyelash tinting, perming, permanent make up or brow treatments, or if you haven't been to us in over six months, as patch test must be re taken. Refusal or failure to do so, will result in A Beauty Revolution refusing to carry our your treatment.

Age Restrictions
You must be 18 or over to receive treatments with us, with the exception of child specific treatment Pampered Angels, or eyebrow treatments. With parental/ guardian consent; 14 years is the minimum age.

Special Circumstances
Pregnant women can recover many treatments, but not in the first trimester.
We will not perform any treatment of morning sickness, decrease in foetal movement over a 24 hour period, vaginal bleeding or if the client is in bed rest.

Cleanliness
In keeping with our commitment to clean,ones, safety and hygiene; our equipment is sterilised and sanitised after every service and treatment.

Loss or Damage of Personal Property
Please keep your personal be,on gigs with you at all times and leave valuables at home.

Therapist/ Staff Illness
Unfortunately we may have to cancel or reschedule your appointment due to therapist/staff illness and emergency. We will notify you as soon as possible if this were to happen.

Treatment Courses
All treatments can be purchased in courses, however the full amount must be paid at the beginning of the course.please note that we do not offer refund on any treatment or products. We are happy to exchange it for another treatment or offer you a credit note, depending on the circumstances. The only exception to this is serious or long term illness, confirmed by a medical certificate.

Pricing
While we endeavour to keep our website and price lists updates, treatment prices are subject to change without warning. All proves are inclusive of VAT at 20%.

Thank you for your understanding.